Service
Servers & IT support
Server management and IT support: provisioning, deploys, backups and monitoring. The part most development companies will not take on.
When the developer won't touch the server, every outage turns into an argument about whose fault it is. We take both sides, so there is nothing to argue about.
We run production on dedicated hardware and on cloud instances. TLS and firewalls, patching, deploy scripts that can be reversed, database backups that get restored on a schedule to prove they work, and alerting that reaches somebody who can fix the problem rather than a dashboard nobody opens.
What you get
A server set up properly
Firewalled, patched, TLS terminated, with the database tuned for the hardware instead of left on defaults.
Releases that are boring
A deploy is one command, it can be reversed, and it doesn't need the person who wrote it to be awake.
Backups that have been restored
We restore yours on a schedule and tell you how long it took. A backup nobody has restored is a guess.
Monitoring, and a person
Alerts go to somebody who can fix the problem, with an agreed response time written down.
Questions about servers & it support
Will you manage a server you didn't build?
Yes, after an audit. We'll tell you what's unpatched, unmonitored or has never had a backup tested, and then we agree what we are taking responsibility for.
What happens at 3am?
Monitoring alerts us. What we respond to and how quickly is written into the agreement, so nobody's guessing in the middle of an incident.